At Arvello Furniture, customer satisfaction is our priority. We take pride in the quality and craftsmanship of our furniture. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
Be unused and in their original condition.
Include all original packaging, accessories, and documentation.
Not show signs of damage, misuse, or modification.
Custom-made, personalized, clearance, or final-sale items are not eligible for return unless they arrive damaged or defective.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
We will review the claim and arrange a replacement, repair, or refund when appropriate.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless:
For large furniture items, return shipping and pickup arrangements may be subject to additional fees.
Order Cancellations
Orders may be canceled within 24 hours of purchase for a full refund.
Orders that have already entered production, processing, or shipment may not be eligible for cancellation.
Non-Returnable Items
The following items cannot be returned:
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team.
Email: support@arvellofurniture.com
We are committed to providing exceptional service and ensuring a positive shopping experience for every customer.
